I was expecting the arrival of the Mulberry Bayswater in Congo leather today but to my horror when I called their hotline, it was not to be delivered until Tuesday or Wednesday next week! So here is the true reason why my review session got cut off much earlier — I went to JRS Express’ Headquarters in Mandaluyong City, their mother ship.
I was astounded by this big warehouse of deliveries, full of pile after pile of boxes from all over the country. I was then whisked away to the receiving area to get my item. It turned out that the seller did not send the bag through the Express option, which usually takes overnight. Hmm. Fishy.
Anyway, I got the bag and hopped on a cab bound for work but I still did not open the parcel. I still have a substantial amount of EQ left in me. I’m surprised. Or maybe, the cab driver and I have been talking about very interesting issues and topics that I forgot about opening it. You know: dialectical materialism, national debt, political economy. O_O More on that on a separate post.
When I finally opened the item. My first reaction was horrified. WHERE IS THE POSTMAN’S LOCK?
I was really upset. First, the bag’s measurements were clearly misrepresented in the description of the auction. The seller has added an average of two inches per dimension, making the bag appear bigger than what it really is. Then, the postman’s lock is missing, which basically forms half the identity of a Bayswater. I was already close to tear, honestly, and I tried my best to calmly describe the situation to the seller. She was insisting that I got the bag at a good price but I retorted that I expected an item categorically described as “EXCELLENT USED CONDITION” and “NO FLAWS TO BE EXPECTED” to be really like that. I don’t think that a missing postman’s lock falls under the excellently used condition category.
I really like the bag. I just feel quite disappointed of the missing postman’s lock. We don’t have a Mulberry store here in the Philippines, and I’m not also sure if Rustan’s (which carries the bags here) would accept repairs for it, especially the two-way shipping may even cost more than the replacement cost of the lock.
I did not reply to the seller’s last message because I did not want to lash out at her. That was a first and I’m proud of that improvement. She turned out to be apologetic about this deliberate oversight even if I’m still quite upset. She offered to help look for a replacement lock, but I might as well expect that nothing will really happen about it.
And now, the ultimate question is: will I be keeping the bag? I’m veering towards ‘YES’. I think I can live with it and I know that I will sooner or later find a remedy on this. It’s not everyday that I can find a Mulberry Bayswater at a good price. I can sense Mon’s apprehension over the style of the bag but I still would want to carry it.
I think it will be much better to stretch the sides out to make it look wider. I don’t mind a slouchy, beaten-up Bayswater. Still, I hope to find a remedy over the missing postman’s lock. If only there were Mulberry stores here.