Ebay headache: Overseas buyer claiming “Item Not Received”

The summer heat is no joke and I’m most happy with the cotton shirts I have in my closet. I could have acquired more before and I’m left circulating the same shirt and polo shirt over and over again. That’s why I was extremely happy when I got this white shirt from Mon’s grandma and Laylay on my birthday last week. I still have to use the clothing allowance we have in the office and when I get extra money, I’ll spend all of them on cotton T-shirts and polo shirts — one in every color. =D

Oxygen shirt, brick pants, Yves Saint Laurent white patent sneakers and Prada nylon and saffiano messenger

Anyway, at the back of my mind, I had a feeling that something seriously bad will happen with one of the items I have sent overseas earlier this month via Registered Mail of PhilPost. One buyer (of a bag) has filed an “Item Not Received” case against me on Ebay 12 days after I have sent her item in April 3. That was not even two weeks since I have sent it and she was pretty much informed of the transit time, as indicated in the auction, as well as my (one-way) correspondences with her uopn sending the item. It mentions that shipping might take “more or less two weeks”, so I was baffled on how quick she was to jump the gun in opening a dispute.

An Ebay 'Item Not Received' case

The tracking in PhilPost’s website was faulty and delayed, and I was excpecting that tracking information will get updated once the item reaches U.S. soil and it may take some time. I have also informed the buyer about this and I’m quite exasperated of her impatience. =/ I know the item will eventually arrive in her homestate and I did not know what will happen to my bag and money once she gets her refund. And of course, Ebay ruled in her favor and it was no surprise that the funds were taken out of my PayPal account. The reason: I allegedly did not provide a valid tracking information and there was no movement in tracking. I was gobsmacked.

There you are, the tracking number from PhilPost finally working  in USPS' website

I have half-heartedly accepted the outcome as selling internationally on Ebay.com is always a great risk. I also not made adequate research on every possible scenario that might happen, nor asked around about insuring the item in case it gets lost. Very expensive lesson, especially I had to take the shipping fee out of my own pocket because my funds are normally held for 21 days because of inadequate selling history. I have lamented this issue over a forum and was then happy to receive words of encouragement from some of the members. At their urging/curiosity, I followed up in the tracking and was happy to see that there was already movement in the tracking. It took me some time to process what was happening and thought of the best way to respond to this development. I contacted Ebay, explained the situation and hoped they would reverse the decision and give my funds back. Ugh.

Hear ye! Hear ye!

It has been almost a month since I bought something for myself from Ebay. That was quite an achievement because I usually purchase several items for personal usage within a 30-day period. I’ve been focusing lately on Ebay selling and it was taking a lot of my time. So, as a gift for my birthday next week, I waged a bidding war for a peculiar jacket — the Gazette newspaper print one! Of course, the action begins in the last 10 seconds and the price have hiked up in those last moments. LOL I eventually won and I am very excited to receive the item on Friday!

John Galliano Gazette Newspaper Print Hoodie Jacket

(Photo from the Ebay seller).

I know Mon will particularly love this design because he is a BIG FAN of the KPop group, B2ST. He was once happy to see another shirt with an interesting print from Galliano in my closet because he knew that most of the members of his favorite group favor the design. I promised him that we could use the jacket together, and in fact, I think it would most probably spending more time with him. =D

Hyunseung from B2ST with a John Galliano Gazette newspaper print hoodie jacket

(Photo from coordinuna.com)

On a different note, I have tried to transfer some of my PayPal funds to a bank account because all the shipping I have done last Monday and today has greatly affected my finances. =/ The 21 day period is definitely a pain to deal with and I cannot wait to finally have my funds become available. I don’t have a credit card (I’m better off not having one) so it was Mon’s PayPal account and since we are doing this business together, I just think of it as an extension of our partnership. We had to open a PayPal account back in 2011 because the guesthouse we stayed in Seoul required a deposit and it they only accept payment via PayPal.

It was my first time attempting to transfer funds to a bank account and the process of doing so was not really that difficult. From the Home page, I click the “Withdraw” link, which redirected me to the “Add a bank account in the Philippines” page:

Add a  bank account in the Philippines - Withdrawing money from PayPal to a bank account in the Philippines

I have searched online and found a list of bank codes in the Philippines, listed on a page from Ebay.ph. I had to manually input the Bank name “BANK OF THE PHIL ISLANDS (BPI)”, and honestly, I was worried whether there should be an extra (BPI) in the end. I then added the bank code “010040018” indicated in the list, as well as entering the BPI account number twice.

Review your bank account information - Withdrawing money from PayPal to a bank account in the Philippines

After pressing “Continue”, I was led next to the “Review your bank account information”, where I was informed of the return fee, in case of wrong information (e.g. incorrect account number, names not matching). I think this was a one time process/s because it was sort of enrolling this bank account to be the default destination of PayPal funds when withdrawing.

Withdraw funds to your bank account - Withdrawing money from PayPal to a bank account in the Philippines

After pressing “Save” comes the part where I had to indicate what amount the amount of money I wish to send to the bank account. The dropdown in “From this balance” indicates the USD and Php balances. I only have Php 100 in my PayPal account, which was the fee credited back during the one-time verification.

Review your withdrawal - Withdrawing money from PayPal to a bank account in the Philippines

Then comes a review of the withdrawal, where I had to check and double-check the information from first line to last. And another thing, since I will be transferring less than Php 7,000, there will be a Php 50.00 charge from the account. Ugh, it made me hate the 21 day process more. =/

Your withdrawal is being processed

All I can do now is wait for two to four business days for the transfer to happen. I am crossing my fingers that it would take just the minimum two days because it will already be Thursday tomorrow. I am still stressing out and nitpicking with Mon’s name because I’m not too sure if he had added a dash (-) on his given name when he registered for that bank account. LOL PayPal, don’t fail me please.

Bye, Bye March!

It’s Easter today and my mother was very kind enough to give me a rack for my bags. She thought my room could have a bit of organization with all of my bags in a single place. Well, it was very sweet but I still have some of my bags inside a plastic container. The rack just won’t hold up all of them. I’m in the process of selling some of them off on Ebay, together with the other things I managed to sell internationally.

My bag rack, given by my mother - Louis Vuitton, Mulberry, Coach, Prada, Burberry, J. Peterman Mailbag

After lunch, I went to the Marikina Public Market to buy materials I would be needing to ship the items. I found everything perfectly fine, except for some bubble wrap. The ones I found were on a ready-made padded envelope, and I was thinking more of the ones sold per yard. I will most probably be going to National Bookstore tomorrow to buy them, before heading to the Makati Post Office.

When I got home, I was really cautious not to further wrinkle the felt cloth that I’ve bought. I managed to get two kinds of cloth: the white one for the Ebay items and the black one for my own bags. I’ve been hoping to make dust bags for some of them, because they had none when I first bought them online. I was really happy I bought my mother a sewing machine because, ahem, I would no longer have to hand sew a lot of things, which I painstakingly did for a dust bag of an extra large tote bag. =D

DIY felt cloth clothes and bag dustbag

Save for minor interruptions, I had no trouble with the Brother BM-2600 sewing machine and I was able to sew eight white felt cloth containers in just an hour. I was only able to use about half of the three yards I bought and I have honestly miscalculated because two of the garments need dust bags with the same capacity as the others. I still don’t know how they would hold up during the shipping, so I really need to buy bubble wrap to make sure they will arrive fine to the buyers. The last time I have shipped internationally, it was for two Gucci bags bound for Australia and the buyer got them within four working days. I am honestly very nervous of this new venture but I know deep inside that I have to get over my fear of international shipping if I were to successfully sell globally.

Sold items on Ebay ready for shipping tomorrow

As for the black ones, they took a much longer time to be made because I had to attach velcro to make sure they would snugly close. I only managed to make two, which were for the ‘quite sensitive’ to humidity bags. The one for the Mulberry was not perfect, but it was still acceptable; but for the Coach one, the dust bag fits like a glove. =D If I have more time next week, I will be doing more for my other bags.

DIY felt cloth dustbag for my Mulberry and Coach messenger bags

On a different note, it was bittersweet seeing the buyers send the payment to my PayPal account. A lot of them has sent payment within the day, but since I’m a new seller on Ebay.com, PayPal would have to hold my funds for 21 days. What does it mean to me? It means that I would have to shoulder first the shipping of all the items tomorrow and hope to the highest heavens that the buyers will like the item because I don’t want to be traumatized this early. Oh well, at least most of the items got sold and I will hopefully get a good selling history soon. Patience. Be good to me April, my birthday month! =D

Friends and PayPal

Last Tuesday, I chatted on Facebook with Lala, my friend way back from college. We were classmates since my second semester in Diliman (Creative Writing 10) and she still remains to be one of the most weirdly tenacious people I have ever met. She was also a classmate of Ikle from another class and the world was really small for the three of us. When she found out that Ikle was here in the Philippines, she scheduled a day for us to meet and have lunch together.

Ikle, Lala and I
The three of us knew each other for about a decade now

We agreed to meet in A Veneto (which is, by the way, pronounced as /ave-neto/ and not /avenet-to/, it should be spelled as A Venetto to qualify as the latter =D) in Trinoma at 11:30 PM but I arrived late. When I was about to leave the house, Mama asked for my digital camera because she was going somewhere else with the kids. I hesitated to lend it to because I was eager to take good pictures of my friends and I together. But I just did not want any issue so I let it go. =D Lala and Ikle were already eating when I arrived past 12 noon. We had a a great time talking and laughing over how silly we were back in college, as well as ask about what happened to whoever we were talking about. Good thing there were not a lot of people inside because we were guffawing like mad. The three of us haven’t been together since April 2008, when Ikle attended the University Graduation. Lala and I graduated a year earlier and she was infamous in our College Graduation for not wearing an all-white/cream ensemble, the dress code for female graduates. LOL The lady wore a black pencil skirt.

UP Diliman's University Graduation 2008 --- we all looked so young here and I still had braces

Lala and I in our College Graduation in 2007

We then went to have some coffee in that coffee/tea place in the 4th floor, near the carousel (forgot the name of the place but it is always jampacked on Saturday nights). But since I have work at 3pm, we had to cut our meeting short and we all together went to Makati via MRT.

WordAds first payment to PayPal

At around 4PM, I received an email on my phone from PayPal but the subject line was enough to make my heart skip a beat — I just received my first payment for WordAds! When I last posted about WordAds, I barely had a few dollars, which wasn’t bad at all. I did not start blogging to make money, nor reach out to a ready audience pimping myself. I don’t even post my blog and promote it on my Facebook page. This is my virtual diary of whatever happens to me everyday, and I’m happy enough to get search results from people who are looking for (in-depth) information about a particular topic. So happened I wrote about it and people see it on search results. Comments or likes are just bonus points. However, I will not say ‘No!’ to monetary compensation with WordAds advertisements just innocently hovering after every first entry of my page. Meanwhile, I’ll just let the money sit on my PayPal account because I think that I still don’t have any pressing need to use it as it might trigger the first impulsive purchase of the year.