Back in the post office

Over the long Holy Week weekend break, I finally had the time to look over the items I intended to sell on Ebay. The last time I sold something online was before November 2013 ended, and we all know what happened the month after. Anyway, I did not realize how many items I currently have, not until I finished my inventory. It was grueling work to gather all of the photos, description and measurement I took months ago onto one Excel file. I also tried to remember where these items were located, as some some of them were at home, while the others are in the apartment. To make the story short, they were all over the place.

EMS package bound for Japan

EMS package bound for Japan

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Love, Makati Post Office

My first weekend going back to Marikina after starting my second job in Pasay was full of — REST. I’ve spent the whole Saturday afternoon lying down and lazily playing with my nephew, niece, dogs and cat. I have also moved my usual Sunday activities with JB on a Saturday, because I should be going back to Makati after early dinner on Sunday to prepare for Monday. I also managed to take pictures of some of the things I will be listing on Ebay.com, using Mama’s newly painted wall by the kitchen. While taking the pictures, I’ve heard the balut vendor pass in front of our house, and we had to rush outside just in time before he turned the corner.

I can’t remember when was the last time I have eaten balut, but I definitely can’t forget that one time in 1996, when I was too obsessed with it and devoured three eggs in one sitting. I eventually ended up with a headache the whole weekend. LOL I am not too fond directly looking at what was inside the shell, so my strategy was just to look at it cross-eyed as I sprinkle a pinch of salt on it.

Up close --- my first balut in years

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Not to be dissuaded by a problematic buyer

One of the first things I have brought inside the apartment was a full-length mirror — something I did not have in our house in Marikina. As we still do not have a closet, all of our clothes are still to be taken out of  our luggages and bags. We also do not have a flat iron, so we just resorted to the old ‘pagpag-and-hagod’ method to sort out wrinkles.

Our nice mirror - PLAY by Comme des Garçons shirt,  brick pants, Red Wing 2913 boots and green Prada tessuto robot tote

Last Friday, I was shocked to see that an item sent via Registered Mail, which I thought to have been lost in transit to a buyer in Netherlands, suddenly showed up as “Item Delivered” in PhilPost’s online tracking. It has been almost a month since I sent the item and as the online tracking was under maintenance for weeks already, I was left with no choice but to refund the buyer. My mistake because I was too quick to refund her without waiting for Ebay to do so. Maybe I just wanted the whole thing to be over, and I was counting on the buyer’s honesty that she would return my funds back to my PayPal account once she gets the bag. Of course, I was wrong and naïve.

PhilPost tracking showing delivery to NetherlandsMy initial reaction was to dispute the case, but as it was already past the 45-day period to open an appeal, I was left with no other choice but to contact the buyer directly. In my email, I have informed her about the online tracking showing delivery, and if it was okay, she could send my money back OR return my item because I cannot NOT have both the funds and the bag. I gave her 24 hours to reply because we live in different time zones, and maybe she was busy with something. Then when I received her reply, she mentioned that she was preoccupied (for three weeks, huh?), that was why she was unable to give a feedback about the bag. The catch was, she did not like the bag because it was too small, has several scratches and the leather was stiff. Hmmm… I have disclosed all information in the auction description so I did not get why she was just telling me that when I already contacted her. As a buyer myself, my initial reaction would be to immediately contact the seller and inform her my dissatisfaction. So why wait for 20 days to react? I guess somebody wanted a free bag.

The worst thing about her reply was she was short of asking money from me so that she can send my item back. The auction description clearly mentioned that in cases of return, the buyer has to pay for return shipping. It was fair enough, considering that as Ebay and PayPal have a 21-day hold on my received funds, I have taken the shipping fee to Netherlands out of my own pocket. Therefor, it was unjust tht I shell out money just to get my bag back.

She did not bother replying until I gave her an implied warning about her school hearing from me, and discussing in full details about her fraudulent online activities. I managed to contact another seller from Slovenia, who received a negative feedback from her on May 5, 2013. I found it too hard to believe that she was busy to inform me of her dissatisfaction, yet she managed to give that poor seller a negative feedback three days after receiving my bag. I think her school administrator would not be too pleased to hear that they are employing a teacher with questionable morals in their school.

I think she got scared after that stern warning, as I flat out told her that all that hassle was not worth it — all of that for a bag. So in the end, she ended up shouldering the return shipping and eventually sent the item back to me. However, she did not mark the item as a “Returned Merchandise” and I have a feeling I will end up paying custom fees for a returned item. In my return policy, I have specified to send the item with the original packaging, but apparently, this seller was intent in keeping a bag and thought she got away after not hearing from me since May 2. What a devious buyer.

A 500g parcel to be sent to US via Philpost's IEMSMoral of the story? Do not use Registered Mail because it takes forever. I am now using International Express Mail Service (IEMS) from PhilPost, and even if it was slightly more expensive, the 3-5 working days delivery time would surely be more favorable against impatient overseas buyer. For instance, a 500g parcel sent to US via Registered Mail cost Php 885 (and Php 1,770 once it passes the 500g mark), while a similar weight via IEMS cost me Php 1,409 (and Php 1,853 if more than 500g). PhilPost’s website is also updated with the fee, and they have the rates printed and inside a clear book so they are definitely accurate. (See link: http://philpost.gov.ph/web/international-mail-rates/) Well, the new batch of items I have sent via IEMS should be received by early next week, but my first experience of IEMS years ago was pleasant. I do hope that my funds get released earlier than the expected 21-day holding period because shipping via IEMS was no dime a dozen!

P.S.

Mama, Kuya and Ate Ja visited our apartment today, and I was so happy they thought our unit was fair enough! ^_^

Ebay headache: Overseas buyer claiming “Item Not Received”

The summer heat is no joke and I’m most happy with the cotton shirts I have in my closet. I could have acquired more before and I’m left circulating the same shirt and polo shirt over and over again. That’s why I was extremely happy when I got this white shirt from Mon’s grandma and Laylay on my birthday last week. I still have to use the clothing allowance we have in the office and when I get extra money, I’ll spend all of them on cotton T-shirts and polo shirts — one in every color. =D

Oxygen shirt, brick pants, Yves Saint Laurent white patent sneakers and Prada nylon and saffiano messenger

Anyway, at the back of my mind, I had a feeling that something seriously bad will happen with one of the items I have sent overseas earlier this month via Registered Mail of PhilPost. One buyer (of a bag) has filed an “Item Not Received” case against me on Ebay 12 days after I have sent her item in April 3. That was not even two weeks since I have sent it and she was pretty much informed of the transit time, as indicated in the auction, as well as my (one-way) correspondences with her uopn sending the item. It mentions that shipping might take “more or less two weeks”, so I was baffled on how quick she was to jump the gun in opening a dispute.

An Ebay 'Item Not Received' case

The tracking in PhilPost’s website was faulty and delayed, and I was excpecting that tracking information will get updated once the item reaches U.S. soil and it may take some time. I have also informed the buyer about this and I’m quite exasperated of her impatience. =/ I know the item will eventually arrive in her homestate and I did not know what will happen to my bag and money once she gets her refund. And of course, Ebay ruled in her favor and it was no surprise that the funds were taken out of my PayPal account. The reason: I allegedly did not provide a valid tracking information and there was no movement in tracking. I was gobsmacked.

There you are, the tracking number from PhilPost finally working  in USPS' website

I have half-heartedly accepted the outcome as selling internationally on Ebay.com is always a great risk. I also not made adequate research on every possible scenario that might happen, nor asked around about insuring the item in case it gets lost. Very expensive lesson, especially I had to take the shipping fee out of my own pocket because my funds are normally held for 21 days because of inadequate selling history. I have lamented this issue over a forum and was then happy to receive words of encouragement from some of the members. At their urging/curiosity, I followed up in the tracking and was happy to see that there was already movement in the tracking. It took me some time to process what was happening and thought of the best way to respond to this development. I contacted Ebay, explained the situation and hoped they would reverse the decision and give my funds back. Ugh.